Refund & Returns Policy

30-Day Return Window

We offer a generous 30-day return period from the date of delivery. You can return your Loewe sunglasses for a full refund or exchange them for a different style or size, provided they meet our return conditions.

Return Conditions

To be eligible for a return, your Loewe sunglasses must meet the following conditions:

• Items must be in original, unworn condition
• All original packaging, including case, cleaning cloth, and documentation must be included
• Sunglasses must be free from scratches, damage, or signs of wear
• Original tags and authenticity certificates must remain attached
• Items must not have been altered or modified in any way

How to Return Your Order

Returning your Loewe sunglasses is simple and convenient:

• Step 1: Contact our customer service team at [email protected] to initiate your return
• Step 2: Provide your order number and reason for return
• Step 3: We'll send you a prepaid return shipping label within 24 hours
• Step 4: Package your items securely in the original packaging
• Step 5: Attach the return label and drop off at any authorized shipping location

Refund Processing

Once we receive your returned items, our quality assurance team will inspect them to ensure they meet our return conditions. Here's what to expect:

• Items are inspected within 1-2 business days of arrival
• Approved refunds are processed within 3-5 business days
• Refunds are issued to the original payment method
• You'll receive an email confirmation once the refund is processed

Exchanges

We're happy to exchange your Loewe sunglasses for a different style, color, or size. Exchange process:

• Follow the same return process outlined above
• Specify in your return request that you'd like an exchange
• Choose your preferred replacement item
• We'll ship the new item once we receive and approve your return
• If there's a price difference, we'll charge or refund accordingly

Free Return Shipping

We provide free return shipping for all domestic returns within the United States. For international returns, customers are responsible for return shipping costs, except in cases where the item was defective or incorrectly shipped.

Damaged or Defective Items

If you receive damaged or defective Loewe sunglasses, please contact us immediately. We will:

• Provide a prepaid return label for immediate return
• Rush ship a replacement item at no additional cost
• Offer a full refund if a replacement is not available
• Cover all shipping costs associated with the return and replacement

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Sunglasses that show signs of wear or use
• Items with missing or damaged original packaging
• Prescription or customized sunglasses
• Items returned after the 30-day return period

Refusal of Return

We reserve the right to refuse returns that don't meet our return conditions. Items that are returned to us in unacceptable condition will be sent back to the customer at their expense. We'll contact you before taking this action to discuss alternative solutions.